Set up the Helpdesk
The goal of the task 'Set up the Helpdesk' creates a central point for dealing with questions and problems of users.
Subject Matter Expert
System Administration Documentation
  • Determine which persons will deliver first and second order support
  • Make a 'First check' document available for first order helpdesk
  • Make the helpdesk and its availalability known to the users
Finalization Workflow