Set up the Helpdesk

The goal of the task 'Set up the Helpdesk' creates a central point for dealing with questions and problems of users. Owner: Subject Matter Expert Phases: Transition Based on workproducts: System Administration Documentation Output: - Steps: Determine which persons will deliver first and second order support Make a 'First check' document available for first order helpdesk Make the helpdesk and its availalability known to the users Workflows: Finalization Workflow